Refunds are not possible due to the cost of shipment, however if you notice that some products are selling faster than others we are more than happy to swap products around without additional outlay within reason and where possible. Shipment of any swap outs will be payable by you on the return of the unwanted products and the postage of the new products. We are happy to include swaps in your next shipment as long as you have returned the unwanted, unopened and undamaged items prior.
Comfee Power Square
Our 12 month warranty applies to your products from date of arrival at your shipping location. Any products that need to be replaced can be sent to the client from our warehouse or if possible you can give them a replacement from your stock and we will send additional products at your next order if the timeframe suits. If we need to post replacements to you, it will be at our cost.
Our store 120 day guarantee is a risk we take on for our own store. You are welcome to do something similar however it will not be honoured by us. We have had maybe 2-3 people take up this guarantee since we started it in July 2022.
We have a huge amount of graphics, videos and images you can utilize. We are also happy to create something specific for you for displays, online banners or social media. We can give you a good selection of these for free with your company logo, any additional will come at a cost. Where possible please discuss this when making your first order.
We will consider drop shipping from our warehouse. We currently do not have a drop shipping plug in so the cost of this will need to be negotiated and a separate agreement will need to be made.
Selling online is no problem however a separate agreement around presentation and representation will need to be signed to protect our brand.
We will cover your first shipment within Australia.
We will pay $50 towards all additional shipments of 1 box or more.